WILLIAM GRANT & SONS PRIVACY STATEMENT
Who we are
This privacy Notice (‘Notice’) is issued on behalf of the William Grant & Sons Group so when we mention "Company", "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company in the William Grant & Sons Group responsible for processing your data on this website. William Grant & Sons Group is made up of different legal entities and you can find more information in the ‘List of Companies’ section of this Notice.
We own and operate Glenfiddich.com
We are committed to protecting your personal data; your privacy matters to us. That is why we have developed this Privacy Notice to explain how we collect, use, share and store your personal information when you use this website, and to inform you about how we will look after that information. This includes any information you may provide us with when you visit this website, sign-up to keep in touch with us, take part in any competitions that we might run, supply or consume the goods/services we offer or engage with us otherwise.
It is important that you take some time to read and familiarise yourself with this Notice, together with our Website Terms and Conditions, Cookie Notice and any other privacy or fair processing policies that we may provide on specific occasions when we are collecting or processing personal data about you. This will help you to be fully aware of how and why we are using your information.
If you do not agree with any term in this Notice, please do not use the website or submit any personal information to or through it.
Types of personal information we collect
We may collect, use, and store different types of personal information about you, which we have grouped together as follows:
|
Types of personal information |
Description |
|
Personal identifying |
Your first name and last name |
|
Contact |
Your billing and delivery addresses including postcode, your contact email and telephone numbers |
|
Technical |
Information sent to us because of connecting to our website or collected via pixels, including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website |
|
Financial |
Your bank account and payment card details |
|
Transaction |
Details about payments to and from you and other details of products and services you have purchased from us |
|
Contractual |
Details about the services we provide to you |
|
Social-demographic |
Details about your work or profession, nationality, education and where you fit in to various social or income groupings |
|
Usage |
Information about how you use our website, products, and services |
|
Analytical and tracking |
Details of how you interact with our websites and other pages |
|
Marketing and Communications |
Information about your preferences in receiving marketing from us and your communication preferences |
How we use your personal information
In general terms, we collect and use personal information to:
-
deliver our services and meet our legal responsibilities
-
verify your identity where this is required
-
contact you by post, email, or telephone
-
understand your needs and how they may be met
-
maintain our records
-
process financial transactions
-
send you information on our offers and promotions
-
share our newsletters with you
-
understand your preferences and choices about our brands
-
improve our products and services
More specifically, the table below explains how we use your personal information and the reasons that we rely on in doing so. Where these reasons include legitimate interests, we explain what these legitimate interests are.
|
What we use your information for |
Our reasons |
Our legitimate interests |
|
To deliver our services to make and manage customer payments To manage fees, charges, and interest due on customer accounts To collect and recover money that is owed to us
|
Contractual performance Legitimate interests Legal obligations |
Being efficient about how we fulfil our legal and contractual duties Complying with regulations that apply to us |
|
To manage our relationship with you which may include asking you to leave a review of take a survey or notifying you about changes to our terms or privacy Notice
|
Contractual performance Legal obligations Legitimate interests |
Keeping our records updated and to study how customers use our products/services) |
|
To enable you to partake in a prize draw, competition or complete a survey |
Contractual performance Legitimate interests
|
Being able to study how customers use our products/services, to develop them and to grow our business |
|
· To deliver relevant marketing content including any advertisements, promotions or newsletters to you and measure or understand the effectiveness of the advertising that we serve to you
|
· Legitimate interests · Consent |
· To study how customers use our products/services to develop them, to grow our business and to improve our marketing strategy |
|
· To use data analytics and publicly available data to improve our website, products/services, marketing, customer relationships and experiences |
· Legitimate interests
|
· Defining types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy |
|
· To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
· Legitimate interests · Legal obligations |
· Necessary for our legitimate interests for running our business, provision of administration and network security, to prevent fraud and in the context of any business reorganisation or group restructuring exercises, if relevant |
|
· To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance, and audit
|
· Legitimate interests · Legal obligations |
· Being efficient about how we fulfil our legal duties · Complying with regulations that apply to us |
|
· To exercise our rights set out in contracts and agreements
|
· Contractual performance |
|
|
· To make suggestions and recommendations to you about goods or services that may be of interest to you
|
· Legitimate interests |
· Developing our products/services and to be able to grow our business |
Further information on direct marketing:
We will get your express opt-in consent before directly sending you marketing communications. If you wish to opt-out, use the unsubscribe options in our mailing lists or email us at dataprotection@wgrant.com.
We will also get your express opt-in consent before sharing your personal information with any third party so that they can send direct marketing communications to you. In this case, the privacy notice of such third party will apply. You can unsubscribe and/or opt-out per those notices.
If you choose not to give your personal information
If you choose not to give your personal information, it may prevent us from being able to provide our services to you.
Where we collect your personal information from
We may collect personal information about you (or your business) from the following sources:
· Data you give to us e.g. by entering into any competitions that we may run on this site or completing online questionnaires or if you contact us directly, for example, regarding career vacancies, enquiries or other feedback.
· Technical Data e.g. your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This may include cookies, pixels, and other similar technologies on our websites to collect information and provide you with the services that you have requested or participate in and to provide targeted advertising.
· Data we collect when you use our services e.g. payment and transaction information, identity and contact information, etc.
· Data from third parties that we work with.
Advertisement technology
· As described above, we may use service providers to help us manage, carry out and improve our advertising. These parties set cookies at our direction to help us collect information and provide you with advertisements that we believe would be relevant for you. In some instances, these parties may also assist us by providing certain statistical and analytics information in relation to our marketing practices.
· We also may share information collected through cookies (and other tracking technologies) with third parties to use for their own analytics and marketing purposes. These third parties may serve targeted advertising to you about our brand and other WG&S brands based on your consent.
· Other technologies such as pixels may also be used on our websites, in email messages and in other areas of our business. These technologies are used to improve our products and services as well as our marketing efforts. We use pixels to help us determine the success of our advertising campaigns, such as to give us insight into whether you opened, deleted or forwarded an email, or clicked on a link contained in the email.
We and our service providers may serve targeted advertisements through the use of first-party or third-party cookies, pixels and web beacons when you visit our website. We do this to provide you with advertising that we believe may be relevant for you as well as improve our own products and services, including the functionality and performance of our websites. If you are using these third-party functions, you are also protected by the privacy policies of these third parties. To learn more about opting out of certain types of targeted advertising, please see the Cookie Notice at below.
Information you post on public areas of our site and social media
Information that you post on or through any public areas of the website (such as chatrooms, bulletin boards or discussion forums) and on any social media pages that we operate is publicly available information. This means that it is generally accessible to, and may be collected by, others and may be used by them to send you unsolicited messages. We do not have control over if or how other people may use that information therefore you should use caution and ensure not to disclose personal information when using public web areas or social media. We will not be responsible for any postings that you make with personal information in them. Please read this section in conjunction with our Website Terms and Conditions.
Who we share your information with
We may share your personal information with the following third parties:
· Payment processors and providers
· Members of our group of companies
· Agencies or third parties that we are partnering with to deliver events and services
· Third parties for the purpose of marketing, in line with this Notice
· Security providers
· Health & Safety providers
International Data Transfers and personal information held internationally
As we operate via a global network of corporate offices, it may be necessary to transfer your information, for example, information collected in connection with a brand, joining one of our emailing lists or interacting with us through our websites, emails, or our other digital channels to a country outside of the country where it was originally collected or outside of your country of residence or nationality. The information that you provide us may be transferred to any of our WG&S owned or affiliated entities around the world for the purposes of carrying out or facilitating these services and in compliance with the applicable laws. We will take steps to make sure such transfer is carefully managed to protect your privacy rights.
Further, we will only transfer personal information to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied those alternative arrangements are in place to protect your privacy rights. We will also make sure that any requests for information we receive from law enforcement or regulators will be carefully validated before personal information is disclosed, where permitted by the applicable law.
Information Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to any of our affiliated websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.
How long we keep your personal information
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting obligations that we may have. We will only keep personal data for longer where there is a legal requirement for us to do so.
To determine how long we should keep your information for, we will consider the amount, type, and sensitivity of the personal information involved as well as the potential risk of harm if it is lost or used or disclosed without authorisation. We will also consider the purposes for which we process your personal data and whether we can achieve those purposes through other means without the need to keep your data.
In some circumstances you can ask us to delete your data (see section on "Your rights" below for more information).
In some circumstances, we may also anonymise your personal data so that it can no longer be associated with you, for example for statistical purposes. Where we do this, we may use this information indefinitely without further notice to you.
Your rights
Access to your information – You have the right to request a copy of the personal information about you that we hold.
Correcting your information – We want to make sure that your personal information is accurate, complete, and up to date, and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information – You have the right to ask us to delete personal information about you where:
· You consider that we no longer require the information for the purposes for which it was obtained
· We are using that information with your consent, and you have withdrawn your consent – see Withdrawing consent to using your information below
· You have validly objected to our use of your personal information – see Objecting to how we may use your information below
· Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information –In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information, but you don't want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Portability – If we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine-readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.
Automated processing – If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you
Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time, and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.
SPECIFIC PROVISIONS FOR CALIFORNIA
If there is any inconsistency between the rights in this section and this Privacy Notice, the specific rights of this section shall prevail in respect of California.
Notwithstanding the information, disclosures, and obligations set forth above, if you are a California resident, California law may provide you with additional rights regarding our use of your personal information, as follows:
A. Sale of Data
We do not sell any of your data. However, you have the right to know if any personal information of yours was sold (as defined by the California Consumer Protection Act) to a third party (including the identity of those third parties, the method of sale and what rights they were granted in the personal information). To submit any request, under the California Consumer Protection Act, please write to us on dataprotection@wgrant.com.
B. Do Not Track
We do not respond to Do Not Track (DNT) signals or requests. However, general sites including ours do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, some browsers allow you to set the DNT signal so that third parties know you do not want to be tracked.
C. Data Requests
You may also submit requests for access, correction, erasure, objection, or restriction by emailing us at dataprotection@wgrant.com. You must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create an account with us to submit a request. We will only use personal information provided in the request to verify the requestor's identity or authority to make it
Changes to our Privacy Notice
We keep this privacy Notice under regular review and will place any updates on this website. We recommend that you check this page regularly to ensure that you have read the most recent version.
This Privacy Notice was last updated on 13th February 2023.
Contact information and further advice
For any questions or concerns regarding this Notice or our data privacy practices, please contact us by email: dataprotection@wgrant.com
Complaints
You have a right under the local laws to lodge a complaint with us or with your local data protection supervisory authority at any time. However, we ask that you please try to resolve any issues with us first before referring your complaint to the supervisory authority.
FOR UK, you will contact the Information Commissioner’s Office- https://ico.org.uk/global/contact-us/email/
By phone: 0303 123 1113
By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
List of Companies
|
Name |
Registered office |
|
William Grant & Sons Irish Brands Limited* (EU REPRESENTATIVE) |
4th Floor, Block D, Iveagh Court, Harcourt Road, Dublin 2 |
|
House of Hazelwood Limited |
The Old Court House, 7, Parkshot, Richmond, Surrey, TW9 2RF |
|
Prime Drinks SA* |
Parque das Nacoes Rua do Polo Sul, No 2 4 Andar Fracao B, Lisboa 1990‑273 |
|
Quality Spirits International Limited* |
The Old Court House, 7, Parkshot, Richmond, Surrey, TW9 2RF |
|
Standfast Dominica Limited* |
Phoenix Crescent, Strathclyde Business Park, North Lanarkshire, ML4 3AN |
|
Standfast Holdings Limited* |
United Motor Works Building, 156 Suriongse Road, Bangrak, Bangkok 10500 |
|
William Grant & Sons (2015) Jersey Capital V Limited* |
5th Floor, 37 Esplanade, St Helier, Jersey, JE1 2TR |
|
William Grant & Sons (AME) Limited* |
The Old Court House, 7, Parkshot, Richmond, Surrey, TW9 2RF |
|
William Grant & Sons (Canadian Distribution) Limited* |
5300 Commerce Court West, 199 Bay Street, Toronto, Ontario, M5L 1B9 |
|
William Grant & Sons (Canadian Whisky) Limited* |
Box 25 Commerce Court West, 199 Bay Street, Toronto, Ontario, M5L 1A9 |
|
William Grant & Sons (Cyprus Holdings) Limited* |
36 Ayias Elenis Street Galaxias Commercial Centre 4th Floor Office, 404 Nicosia 1061 |
|
William Grant & Sons (Cyprus) Limited* |
36 Ayias Elenis Street Galaxias Commercial Centre 4th Floor Office, 404 Nicosia 1061 |
|
William Grant & Sons (Taiwan) Co Limited* |
14F, No. 337, Fuxing N Rd, Songshan Dist, Taipei City 105, Taiwan |
|
William Grant & Sons Australia Pty Limited* |
Suite 21.02 111 Pacific Highway North Sydney, New South Wales, 2060 |
|
William Grant & Sons Brands Limited* |
The Old Court House, 7, Parkshot, Richmond, Surrey, TW9 2RF |
|
William Grant & Sons Canada Limited* |
The Glenfiddich Distillery, Dufftown, Banffshire, AB55 4DH |
|
William Grant & Sons Colombia SAS* |
Calle 8A, Oficina 303, Cundinamacra, Colombia 110221 |
|
William Grant & Sons Deutschland GmbH* |
Gertigstraße 12-14, 22303 Hamburg, GERMANY |
|
William Grant & Sons Distillers Limited* |
The Glenfiddich Distillery, Dufftown, Banffshire, AB55 4DH |
|
William Grant & Sons France SAS* |
44 Avenue du Capitaine Glarner, 93400 Saint Ouen Cedex, France |
|
William Grant & Sons Group Limited |
The Glenfiddich Distillery, Dufftown, Banffshire, AB44 4DH |
|
William Grant & Sons Hong Kong Limited* |
34/F Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong |
|
William Grant & Sons Inc* |
130 Fieldcrest Avenue, Edison, New Jersey 0837 |
|
William Grant & Sons India Private Limited* |
402 4th Floor, Vatika City Point M.G. Road, Gurgaon, Haryana 122002 |
|
William Grant & Sons Irish Manufacturing Limited* |
4th Floor, Block D, Iveagh Court, Harcourt Road, Dublin 2 |
|
William Grant & Sons Kenya Limited* |
LR No 1870/1/569, 2nd Floor, Apollo Centre, Wing A, Ring Road Parklands, Westlands, PO Box 764 Sarit Centre, Nairobi |
|
William Grant & Sons Korea Limited* |
3/F Hyundai Intellex Bldg, 620 Eonju‑ro, Gangnam‑gu, Seoul, Korea |
|
William Grant & Sons Limited* |
The Glenfiddich Distillery, Dufftown, Banffshire, AB55 4DH |
|
William Grant & Sons Liquor Trading (Shanghai) Limited* |
Room 1207‑1208, 12F Block B SoHo Zhongshan Plaza, 1065 Zhongshan West Road, Changning District Shanghai |
|
William Grant & Sons Mexico S.A. De C.V.* |
Av. Ejercito Nacional Num 769, Torre B Piso 3 Num. L03, Col. Granada, Alcaldía Miguel Hidalgo, Cd. de México, C.P. 11520 |
|
William Grant & Sons Netherlands B.V.* |
Phoenix Crescent, Strathclyde Business Park, North Lanarkshire, ML4 3AN |
|
William Grant & Sons Nigeria Limited* |
3‑5 Sinari Daranijo Street, Off Ajose Adeogun Street, Victoria Island, Lagos |
|
William Grant & Sons Singapore Distribution PTE Limited* |
1 Robinson Road, 17‑00 AIA Tower, Singapore 048542 |
|
William Grant & Sons Singapore PTE Limited* |
8 Kallang Avenue #13‑01/04 Aperia Singapore 339509 |
|
William Grant & Sons South Africa PTY Limited* |
Dock Road Junction, CNR Dock and Stanley Road, V&A Waterfront, Cape Town, Western Cape, 8001 |
|
William Grant & Sons Thailand Limited* |
253, 11th Floor, Sukhumvit 21 rd. (Asoke) Klongtoeynua, Wattana, Bangkok 10110, THAILAND |
|
William Grant & Sons UK Limited* |
Form 1, 17 Bartley Wood Business Park, Bartley Wood, Hook, RG27 9XA |
|
William Grant & Sons US Distillers LLC* |
130 Fieldcrest Avenue, Edison, New Jersey 0837 |
|
William Grant & Sons Vietnam Company Limited* |
17th Floor, TNR Tower, 180 – 192 Nguyen Cong Tru Street, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Vietnam |
WILLIAM GRANT & SONS COOKIE NOTICE
1 Information about our use of cookies
1.1 This cookie notice explains how we use cookies on Glenfiddich.com. We recommend that you read our cookie notice so that you are aware of how we use them and can take steps to reject or delete the cookies if you do not agree to them being used.
1.2 Cookies are small text files stored on your device and used by website operators in order to make websites work, or work more efficiently, as well as to provide information to the operators of the website or certain third parties. Each cookie usually contains a unique string of characters, which allows a website to distinguish your browser or device from other users.
1.3 We use cookies to enable you to navigate between pages and to generally improve your user experience. We also use cookies to analyze how users interact with this Website, to enable you to share content using social media, and to provide you with embedded content from third parties. We also sometimes use cookie type technologies in emails to identify how users come to this Website so that we can evaluate and measure the effectiveness of our email marketing.
1.4 We may combine information collected via cookies with information such as your IP address, the type of browser, device, and operating system, for example to provide statistical information about visitors to the Website. Where this Website uses third party cookies, you should check with the relevant third party to see how they use cookies (see section 3 below).
1.5 The cookies that we currently use on the Website are summarised in more detail below. We recommend that you read our cookies notice so that you are aware of how we use them and can take steps to reject or delete the cookies if you do not agree to them being used.
1.6 In this cookie notice, we use the term "cookie" to mean a cookie and any other similar technology, such as web beacons, local stored objects, and pixel tags.
2 Consent to the use of cookies
2.1 Cookies that are essential to the operation of the Website are set automatically. These are described in section 3.1 below.
2.2 We also use analytics cookies on this Website to help us understand how it is used. Our use of analytics cookies is described in section 3.2 below. Unless you use the cookie control to opt-out, the analytics cookies will be set automatically upon closing clicking "save and close" in the cookie control.
2.3 The other cookies described in this notice will only be set where you have given your consent. You can control your consent using the cookie control on the Website.
2.4 We may also remind you about our use of cookies and ask you to reconfirm your consent to cookies when you register for certain services or activate a certain function on the Website that relies on the use of cookies.
3 Cookies we use
We use the following cookies on this Website:
3.1 Strictly Necessary. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies, services that you have asked for cannot be provided. These cookies are set automatically.
3.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around this Website when they are using it. This helps us to improve the way this Website works, for example, by ensuring that users are finding what they are looking for easily.
3.3 Functionality cookies. These are used to recognise you when you return to this Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
3.4 Targeting cookies. These cookies record your visit to this Website, the pages you have visited and the links you have followed. We will use this information to make this Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
3.5 Third Party Cookies. In addition to the cookies listed above, we also use the following third-party cookies for performance and functional purposes, to provide additional function and to make it easier for you to share content on this Website. These are cookies that are set by a third party when you access this Website and controlled by that third party.
3.6 A list of the cookies used on this Website can be found at the bottom of this notice.
4 Accepting and rejecting cookies
4.1 Other than those cookies listed as being strictly necessary for the operation of this Website, we will not deploy any cookies without your consent. You can provide consent through use of OneTrust technology or by amending your browser settings – more information on this is in section 4.3 below.
4.2 Some cookies are strictly necessary to allow you to use the website and its features, such as storing items in your basket. Without these cookies these features cannot be provided which may impair the functionality of the website meaning you are unable to shop on our website.
4.3 You can select the cookies you would like this website to store on your device by changing your browser settings. Each browser allows you to restrict or block cookies in different ways. Details on how to do this in each browser can be found on the ICO website (please note that we are not responsible for the content of external websites), visit: https://ico.org.uk/your-data-matters/online/cookies/.
4.4 Within most browsers you can utilise private browsing modes that typically do not save local data associated with the session, such as cookies. These are typically deleted when you close all the windows.
4.5 You can install a browser add-on to opt-out of Google Analytics in your browser across all websites (please note that we are not responsible for the content of external websites), visit: https://tools.google.com/dlpage/gaoptout
4.6 Please note that Cookie Control uses a cookie to remember your preferences. If you clear any cookies from your browser or device, then you will need to reactivate your Cookie Control preferences when you next visit this Website.
5 Changes to this notice
This cookies notice may be amended by us at any time. Please check this page periodically so that you are aware of any changes.
6 Contact us
6.1 For further information on this cookie notice or for any queries relating to them, please contact us by email at dataprotection@wgrant.com or write to us at William Grant & Sons Ltd, The Old Court House, 7 Parkshot, Richmond TW9 2RF.
